Refund policy

Returns Policy

We want you to be completely happy with your purchase. If you're not satisfied, here’s everything you need to know about returning your order.

Our Return Policy

  • We offer a 45-day return policy, meaning you can request a return within 45 days of receiving your item.
  • All items must be returned in their original packaging, in an unused and resalable condition.
  • Postage Costs:
    • You are responsible for return postage costs.
    • Original shipping charges will not be refunded.
  • Once we receive your return, we will issue your refund.

To start a return, please email us at info@bradburyart.co.uk with your order details. We're happy to assist with any questions.

Damaged, Defective, or Incorrect Items

We’re sorry if something went wrong with your order! Please inspect your items upon delivery and contact us immediately at info@bradburyart.co.uk if:

  • Your item is damaged or defective.
  • You received the wrong item.

We’ll evaluate the issue and work with you to resolve it quickly, including offering replacements where appropriate.

Non-Returnable Items

Certain products cannot be returned:

  • Custom or personalized items (e.g., special orders).
  • Hazardous materials, flammable liquids, or gases.
  • Sale items and gift cards.

If you’re unsure about whether your item is eligible for return, please contact us at info@bradburyart.co.uk.

Exchanges

Need to exchange an item?

  • The quickest way is to return your item as outlined above.
  • Once your return is accepted, simply place a new order for the item you want.

Refunds

  • We’ll notify you once we’ve received and inspected your return.
  • If your refund is approved, the amount will be credited back to your original payment method.

Please note: Refunds may take several days to process, depending on your bank or credit card provider.

How to Contact Us

If you have any questions about your return, feel free to reach out to us at: