Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@bradburyart.co.uk. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@bradburyart.co.uk.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bradburyart.co.uk.

Returns Policy

We want you to be completely happy with your purchase. If you're not satisfied, here’s everything you need to know about returning your order.

Our Return Policy

  • We offer a 45-day return policy, meaning you can request a return within 45 days of receiving your item.
  • All items must be returned in their original packaging, in an unused and resalable condition.
  • Postage Costs:
    • You are responsible for return postage costs.
    • Original shipping charges will not be refunded.
  • Once we receive your return, we will issue your refund.

To start a return, please email us at info@bradburyart.co.uk with your order details. We're happy to assist with any questions.

Damaged, Defective, or Incorrect Items

We’re sorry if something went wrong with your order! Please inspect your items upon delivery and contact us immediately at info@bradburyart.co.uk if:

  • Your item is damaged or defective.
  • You received the wrong item.

We’ll evaluate the issue and work with you to resolve it quickly, including offering replacements where appropriate.

Non-Returnable Items

Certain products cannot be returned:

  • Custom or personalized items (e.g., special orders).
  • Hazardous materials, flammable liquids, or gases.
  • Sale items and gift cards.

If you’re unsure about whether your item is eligible for return, please contact us at info@bradburyart.co.uk.

Exchanges

Need to exchange an item?

  • The quickest way is to return your item as outlined above.
  • Once your return is accepted, simply place a new order for the item you want.

Refunds

  • We’ll notify you once we’ve received and inspected your return.
  • If your refund is approved, the amount will be credited back to your original payment method.

Please note: Refunds may take several days to process, depending on your bank or credit card provider.

How to Contact Us

If you have any questions about your return, feel free to reach out to us at: