Frequently Asked Questions – bradburyART
FAQs – bradburyART
1. How do I buy online from bradburyART?
Purchasing is easy — browse, add to basket, and proceed to checkout. Questions? Call us on 028 9023 3535 or use our contact form.
2. Are your prices inclusive of VAT?
Yes — all listed prices include VAT where applicable.
3. My discount code isn’t working — what should I do?
Enter your code at checkout and click apply. If there’s an issue, contact us and we’ll help.
4. My goods arrived damaged. What should I do?
Contact us right away. We'll arrange a replacement and sort it quickly.
5. I received faulty goods — how can I return them?
We’ll offer a replacement or refund, and we'll cover the return postage for faulty or incorrect items. See our Returns Policy for details.
6. I no longer need my order — how do I return it?
Return it within 45 days of receiving it for a refund or exchange. You're responsible for return shipping, and we recommend Proof of Posting. Refunds are processed within 10 working days of receipt. See our Returns Policy.
7. I can’t find a specific item on your website.
Let us know — we’ll do our best to source it for you.
8. How do I make a complaint?
Email info@bradburyart.co.uk or write to:
bradburyART Complaints Team
4 Callender Street, Belfast, BT1 5BN
We’ll do everything we can to help.
bradburyART Complaints Team
4 Callender Street, Belfast, BT1 5BN
We’ll do everything we can to help.
9. Do students get a discount?
Yes — 10% off in-store with a valid student card (excludes sale items).
10. Do you offer bulk discounts for schools or groups?
Yes — we provide quotes for bulk orders. Email info@bradburyart.co.uk or call 028 9023 3535. Purchase orders accepted from schools and government bodies.
11. What does delivery cost, and do you offer express delivery?
UK: free on orders over £45, £5.00 under £45. Republic of Ireland: free on orders over €75, €4.99 under €75. Most orders placed before 2pm Monday to Friday are dispatched the same day. Canvas and easel orders may ship from our warehouse. Contact us before ordering for time-sensitive orders and we'll quote for an expedited service.
12. Are there extra costs for shipping to Ireland?
No customs, no duties, no surprise charges. We ship from Belfast, so what you see at checkout is what you pay. Delivery to the Republic of Ireland is €4.99, or free on orders over €75.
13. Where do you deliver?
We deliver to the United Kingdom and the Republic of Ireland only. We don't currently ship anywhere else.
14. Can I collect my order in store?
Yes — choose click & collect at checkout and pick up from 4 Callender Street, Belfast. It's free and available on everything. Some items need to be brought in from our warehouse; we'll email you as soon as your order is ready.
15. What are your opening hours?
We're open seven days: Monday to Saturday 9.00am – 5.30pm, Sunday 1.00pm – 4.00pm. Holiday hours are on our Opening Hours page.